Refund policy

All sales are final. Nixie does not accept returns, exchanges or order cancellations. Once an order has been placed it cannot be cancelled, and once an item has been delivered it cannot be returned or exchanged. This applies to every item in our catalogue and to every order, without exception.

Refund and cancellation requests
You may submit a refund or cancellation request in writing to support@nixiehaven.com. Please include your order number. Each request is reviewed individually, and any approval is granted at our sole discretion.

If we have not responded to your refund or cancellation request in writing within 2 business days, that means your request has not been approved. Silence is not approval. A request is approved only where we have confirmed that approval to you in writing.

Exchanges
We do not offer exchanges. If you would like a different item, please place a new order.

Damaged, lost or incorrect items
All sales remain final in these circumstances. If your order arrives damaged, does not arrive, or is not the item you ordered, contact us at support@nixiehaven.com within 7 days of your expected delivery date and we will help you open a claim with the carrier where one applies. Please keep all packaging materials and the goods themselves, as a carrier will require them in order to process a claim.

Approved refunds
Where we have approved a refund in writing, it is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed an approved refund, please contact us at support@nixiehaven.com.

Questions
Any question about this policy can be sent to support@nixiehaven.com, or by post to Nixie, 2300 Prometheus Ct, Henderson, NV 89074, United States.